Level III Network Technician

Chicago, IL
Full Time
Experienced

We're Hiring: Level III Network Technician
Location: Remote with periodic onsite visits (Chicago area) | Type: Full-Time

Are you a tech-savvy problem-solver who thrives on helping end users resolve their technology challenges? Do you enjoy a mix of remote support and onsite client visits? Are you looking for a solid, growing IT firm that values accuracy, integrity, and client success?

Syscon, Inc., established in 1986, provides technology solutions and technical support services to small and medium-sized businesses across the U.S., with a strong focus on the construction industry. We care deeply about our clients, and at Syscon, we foster a culture where our company, employees, and clients grow and succeed together.

As a successful member of our Syscon team, YOU:

  • Care deeply about helping people, treating both clients and colleagues with respect.
  • Take ownership of your work and contribute to team success without ego or drama.
  • Use each support task—big or small—as an opportunity to ease client pain points.
  • Ask for help when needed, and dig deep to solve complex technical issues.
  • Welcome feedback and use it to grow personally and professionally.
  • Thrive in a fast-paced environment, always looking for ways to improve processes and outcomes.

We believe you will thrive in the Level III Network Technician role if you possess:

  • Minimum 4 years of experience troubleshooting workstations/laptops and business-class printers in Microsoft environments.
  • Minimum 2 years of experience with Windows Server troubleshooting and maintenance.
  • Experience supporting users with day-to-day Microsoft 365 tasks and account management.
  • Hands-on experience working with:
  • N-Central (N-Able) RMM tool
  • Backup solutions (Solarwinds, Datto)
  • Antivirus and security monitoring tools
  • SonicWall or similar firewalls
  • VPN setup and support
  • ESXi and VMware virtual environments
  • Azure basic hosting access and troubleshooting
  • LogMeIn Rescue, Remote Desktop, or N-Able Take Control
  • Microsoft Windows 10 Pro and related hardware components

As our Level III Network Technician, your responsibilities will include:

  • Providing great customer support via phone, email, remote tools, and onsite.
  • Troubleshooting access issues, new user setups, printing errors, and more.
  • Monitoring and resolving alerts from our NOC and backup systems.
  • Participating in Daily Huddles and weekly team meetings.
  • Documenting work thoroughly in our ticketing system with screenshots, notes, and time worked.
  • Following and improving maintenance checklists and processes.
  • Conducting routine antivirus and backup checks and responding to issues.
  • Performing on-site client visits (must have a personal vehicle).
  • Collaborating with our IT Coordinator on project timelines and ticket updates.
  • Supporting small to mid-sized clients (10–200 users) in diverse environments.

Skills & Competencies for Success in This Role:

  • Sharp troubleshooting and diagnostic skills.
  • Excellent attention to detail and documentation habits.
  • Clear written and verbal communication, especially in client-facing situations.
  • Understanding of small business network environments (LAN/WAN).
  • Familiarity with Password Vaults such as PassPortal.
  • Comfort with math, time tracking, and report review.
  • Self-starter with strong time management and accountability.

Perks & Benefits

  • A place to grow your skills and career.
  • People. Work with a talented, committed, and supportive team.
  • Excellent medical, dental, and vision benefits.
  • Unlimited PTO
  • Work remotely with occasional on-site client visits.

Ready to Apply?
If this sounds like a great fit, submit your application today. Selected candidates may be contacted for additional questions about their experience.

Please, no phone calls regarding this position.

Syscon, Inc. is an Equal Opportunity Employer (EOE) committed to fostering a diverse and inclusive workplace.

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